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Ratings by Feature
Recent Customer Reviews (10)
Stephanie McNeill
Poor customer serviceI had a really frustrating experience with Rebel Bro and won’t be ordering from them again. First, my order was pushed back by an additional month with very poor communication. There was no proactive update or real effort to keep me informed...it felt like I had to chase answers. Then, when my order finally shipped, it was lost in transit. While I understand that shipping issues can happen, I was left to handle the entire shipping claim process myself, which is long and inconvenient. During that time, I reached out to customer service asking if they could offer a gift card so I could repurchase my items. I had originally saved $31 on my order and was now facing another month long backorder if I reordered, so I was hoping for some level of support or goodwill. Their response was essentially that the shipping issue “wasn’t their fault" and offered me a 15 dollar gift card as a 1 time consideration. While I agree with that to a degree, it’s also not my fault...and good customer service is about how you handle situations like this. There were multiple ways they could have helped or shown appreciation for the inconvenience, but they chose not to. Overall, the lack of communication, zero flexibility, and unwillingness to offer even a small gesture of compensation lost them a potential repeat customer. I expected much better service and won’t be returning.
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Ewelina Owre
TerribleTerrible customer service. Horrible return policy. After this bad experience really this brand is over priced and there are so many better brands and competitors
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Ewelina Owre
Waste of moneyTerrible customer service. Horrible return policy. After this bad experience really this brand is over priced and there are so many better brands and competitors.
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William Nicholson
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Lara Wilson
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Frances Padilla
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Finley Gray
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Elvia Rivera
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Roy Turnbow
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Lucas Melo
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